FAQ

Using this site – ADA Accessibility

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at rrxshuttles@onlocationexp.com. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.

Q: When does the shuttle leave for the concert?

A: For events at Red Rocks Amphitheatre, shuttles depart 30 minutes prior to event door time from Thirsty Lion Denver and 45 minutes prior to event door time from Illegal Pete’s Colfax. For up-to-date event door times check out redrocksonline.com. For shuttles for events at other venues, please check the event details and more info for departure times. Please arrive at least 15 minutes prior to departure.

Q: How will my shuttle pass be delivered?

A: All On Location "Shuttles to Red Rocks" passes are will call only. Will call will be picked up during check-in at your respective shuttle stop. Upon arrival, the purchaser will present photo ID and receive a shuttle wristband for each pass purchased.

Q: Time to ride the shuttle, when should I arrive??

A: Starting 90 minutes prior to departure, an On Location representative will be at the shuttle stop to check you in.

Example: The Red Rocks website shows doors open for Britney Spears at 6:30pm, our check-in and departure schedule would be the following:

Thirsty Lion Union Gastropub & Grill Union Station
Location: 1605 Wynkoop St, Denver, CO 80202
Check-in opens: 4:30pm
Shuttle departure: 6pm*
Only departure time


Illegal Pete’s Colfax
Location: 2001 E Colfax Ave, Denver, CO 80206
Check-in opens: 4:15pm
Shuttle departs: 5:45pm

*Only departure time

Just in case you forget, we will send you an informational email about 72 hours prior to the event with all of this information and any further details.

Q: Is there a minimum age to purchase a shuttle pass?

A: Nope! People of all ages can purchase and ride the shuttle. All guests riding the shuttle are required to purchase a pass regardless of age.

Q: I purchased more than one shuttle pass, do I need to provide the names of the other people in my party?

A: Nope! We only require one name per order. As long as the purchaser is attending with your group there is no need to provide any additional names.

Q: Does my shuttle pass include a ticket to the concert?

A: No, it does not, but it does provide you with safe, reliable round-trip transportation.

Q: Is parking available at the shuttle stops?

A: Parking is available at both locations. While there is not free parking at Thirsty Lion Union Station you can find and reserve parking in the area HERE, enter Union Station Denver in the search bar. Illegal Pete’s Colfax has free street parking. Ride shares and public transportation are also great options to get to either stop!

Q: What goes on at the shuttle stop before we leave?

A: Each shuttle stop will have a check-in booth with our team members there ready to answer your questions and help get you on the bus! In addition, Red Rocks Shuttle riders will have access to food and beverage specials. We encourage guests to come early to secure a table and take advantage!

Q: Can I bring my drone/laser pointer/pet llama/binoculars into Red Rocks?

A: For all questions relating to what you can and cannot bring into Red Rocks please refer to this handy guide . In reference to the items above, no/no/no/yes.

Q: Can I bring alcoholic beverages on the shuttle to tailgate at Red Rocks?

A: Sure! If you are 21+ and have valid ID you can bring your own beverages to tailgate with. Small, soft sided coolers will be permitted on a first come first serve basis, storage availability permitting. Most of the time we will be in a coach bus with plenty of room. Please note, glass bottles are not permitted on the shuttle and no coolers may be left behind. If you are bringing your cooler with you, please make sure it falls within the permitted items guide

Q: Can I leave items on the shuttle during the show?

A: No, items may not be left behind on the shuttle during the show. Guests are loaded on a first come first serve basis following the show and it is likely you will not board the same shuttle for your ride back. On Location Experiences is not responsible for any lost or stolen items.

Q: What if I need to pick up my tickets at the box office?

A: Most Red Rocks event tickets are now digital Flash Seats! Please follow these simple steps below to obtain your digital tickets:

  1. Get the AXS app if you haven’t already (iOS or Android)
  2. Open the app and sign in to see your tickets
  3. Show the tickets on your mobile device at the gate and get them scanned to enter

If you’re going with a group, make sure everyone enters together, or transfer tickets to friends before the event if your seats are not restricted for transferability (some Flash Seats do not permit transfers). For more information about Flash Seats, please visit redrocks.flashseats.com. If you do not have digital tickets and need to stop at the Box Office, please contact our Guest Services team at least one week prior. Our shuttle will gladly stop at the Box Office, but advance notice is super helpful! However, please know we unfortunately do not always have the ability to wait due to traffic restrictions and regulations at the venue. There is a possibility you will need to walk to the venue entrance from the Box Office.

Q: Where do I get dropped off at Red Rocks?

A: Our shuttles drop off and pick-up in the Upper North Lot, right near the tunnel.

Q: When will the shuttles depart after the concert is over?

A: Shuttles will depart promptly after the concert is over. We will wait about 30 minutes after the music ends for everyone to make their way back to the shuttle. Don’t worry, this is plenty of time if you leave the venue and make your way directly back to the shuttle. We are not responsible if you miss the bus because you went and met up with your friends for a beer in the Upper North parking lot after the show.

Q: Is there a lost and found for any items lost on the shuttle?

A: If you have lost an item on the shuttle, please reach out to our Guest Services team at rrxshuttles@onlocationexp.com. We do our best to make sure lost items are returned to their rightful owner.

Q: Do you offer wheelchair accessible shuttles?

A: If you require wheelchair accessibility please reach out to our Guest Services team at least 2 weeks prior to the event date. The earlier we know your needs, the better we will be able accommodate. Our team can be reached via phone at (888) 805-8930 or email us at rrxshuttles@onlocationexp.com. Since our shuttles drop off and pickup at the Upper North Lot, accessible shuttle service is only available for those with ADA seats in row 70. If you have purchased shuttle passes and have ADA seating outside of row 70, please contact us so that we can best work to ensure you are as comfortable as possible. Please contact Red Rocks Amphitheater for available ADA seating options.

Q: I purchased a shuttle pass but can no longer attend. Can my friend or family member pick-up the pass on my behalf?

A: Sure! To accommodate this, the original purchaser must provide the new rider with a copy of their photo ID along with a copy of the shuttle receipt. Please note: we encourage you to block any sensitive information on your ID, just as long as your photo and your name are easily viewable. The new rider will present those items to our check-in staff and be able to board the shuttle without any issues. However, all informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the new guest that is riding.

Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event?

A: No. On Location Experiences trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.

Q: Do your shuttles ever sell out?

A: Yes, it is possible that buses may sell out. We advise you to purchase as soon as you know you’re going to the show. Our online sales turn off once our first check-in opens on the day of the show. If you’d like to purchase passes on the day of show, please call our on-site concierge line at (888) 380-0556 to check availability

Q: I only need a ride one-way, can I still use the shuttle?

A: While we do not offer one-way passes, you are welcome to use our roundtrip shuttle passes one-way. If you are opting to only ride the shuttle back to Denver, we simply ask that you call our concierge line the day of the show to let them know. They will be sure to reserve a seat for you on the ride back and confirm the pick-up location. Our concierge line opens at 1pm MT the day of the show and the number is (888) 380-0556

Q: I've tested positive for COVID-19. Am I eligible for a refund?

A: Our packages are sold as non-refundable per our purchase policy. Please contact our Guest Services team at rrxshuttles@onlocationexp.com for any other options that may be available to you.

Q: You didn’t answer my question! What gives?

A: Feel free to hit us up at rrxshuttles@onlocationexp.com with any other questions you may have and hey, if multiple people ask the same question, it will then become a FAQ and will be on this very webpage! If you have a question on the day of the concert, please call (888) 380-0556.